The Fashion Club enables members to receive various benefits from time to time, including the ability to make savings at the Centre by earning loyalty points on particular purchases (we call these Benefits “Loyalty Euros”), and access to special offers, promotions and discounts at the Centre (we call these Benefits “Offers"). For the avoidance of doubt, Loyalty Euros do not constitute a payment instrument.
Once you have joined the Fashion Club, we will issue you with a unique code by email(“Unique Code”). As a member of the Fashion Club you can use this Unique Code to participate in the Fashion Club and redeem the Benefits you have earned. Alternatively or in addition to using your Unique Code , you can collect a Fashion Club membership card (“Fashion Club Card”) from the Information Centre or you can download and register for our Fashion Club mobile app (“Fashion Club App”). As a member of the Fashion Club you can choose to use either your Unique Code , Fashion Club Card or Fashion Club App to participate in the Fashion Club and redeem the Benefits you have earned.
Unique Codes, Fashion Club Cards and the Fashion Club App are limited to one per registered member and are for personal use by the registered member only.
You must present either your Unique Code, Fashion Club Card or Fashion Club App at the checkout of the relevant Participating Retailer’s store to redeem the Benefits that are offered by that Participating Retailer. Please see section 1.3 (Loyalty Euros) for more information about how to redeem Loyalty Euros, and section 1.4 (Offers) for more information about how to redeem Offers.
Provided you have consented to receiving marketing emails from us, as a member of the Fashion Club, we will also send you Offers by email. To redeem these Offers, you may also be required to present the email containing details of the Offer at the relevant Participating Retailer’s store.
- 1.2 Participating Retailers
Loyalty Euros and Offers only apply to brands and retailers at the Centre who choose to participate in the Fashion Club (“Participating Retailers”).
The Participating Retailers may change from time to time. Additionally, it may be the case from time to time that not all Participating Retailers are participating in the Fashion Club in relation to both the Loyalty Euros and Offers; some Participating Retailers may only participate in the Loyalty Euros and some may only participate in the Offers. For instance, food and beverage retailers will not participate in earning and redeeming Loyalty Euros.
A list of the current Participating Retailers for the Loyalty Euros and the current Participating Retailers for the Offers is available at https://bataviastad.nl/en/participating-brands/. We will update this list from time to time so please review this list before visiting the Centre.
For every purchase you make at a Participating Retailer’s store, you are entitled to earn 5% of the value (including VAT) of your purchase in Loyalty Euros.
The Loyalty Euros will be recorded to your Fashion Club membership account.
In order to collect Loyalty Euros for a purchase you make at a Participating Retailer’s store, you must present either your Unique Code, Fashion Club Card or Fashion Club App at the checkout of that Participating Retailer’s store when you make the purchase. If you forget to do this or you believe that the Loyalty Euros were not properly recorded to your Fashion Club membership account at the time of the transaction, you may have the Loyalty Euros added up to 14 days after the transaction upon production of a valid original cash register receipt at the Participating Retailer’s store of purchase, provided the receipt belongs to the claiming member and is based on their personal spend. Loyalty Euros can only be added in relation to purchases made since you became a member of the Fashion Club. Receipts that pre-date your membership cannot be added.
Loyalty Euros recorded to your Fashion Club membership account may be removed or cancelled (in whole or in part) if we determine that such points were collected in breach of these Terms or were awarded in error. For the avoidance of doubt, any advice or action of staff members at the Participating Retailers or at the Centre that is contrary to these Terms will not have the effect of changing these Terms.
If you do not use your Unique Code, Fashion Club Card or Fashion Club App to earn or redeem Loyalty Euros for a continuous period of 12 months, you will lose the Loyalty Euros you have earned up to that point.
You can redeem Loyalty Euros on qualifying purchases at Participating Retailers’ stores. The maximum amount of Loyalty Euros that you can put towards a purchase is 25% of the value of that purchase (including VAT). Loyalty Euros cannot be converted into money or cashed otherwise.
Redemption may not be possible in combination with special promotions or goods offered with an additional discount to the outlet price.
In addition, you may be prevented from redeeming Loyalty Euros if: (i) the Participating Retailer has reason to suspect fraud or misconduct on your part or in the way you are using the Loyalty Euros; or (ii) we determine that the Loyalty Euros were collected in breach of these Terms or were awarded in error.
- Returning goods for which you have earned or redeemed Loyalty Euros
When returning your goods, you must present either your Unique Code, Fashion Club Card or Fashion Club App at the checkout of that Participating Retailer.
If you earn Loyalty Euros when purchasing goods at a Participating Retailer’s store and you later decide to return those goods for any reason, the Loyalty Euros recorded to your Fashion Club membership account will be deducted.
If you redeem Loyalty Euros when purchasing goods at a Participating Retailer’s store (i.e. you have partially paid for your goods using your Loyalty Euros) and you later decide to return those goods for any reason, the Loyalty Euros used will not be restored to your Fashion Club membership account. If you earn any Loyalty Euros as part of the same transaction the Loyalty Euros recorded to your Fashion Club membership account will be deducted as set out above.
When returning goods for which you have earned or redeemed Loyalty Euros, the returns policy of the Participating Retailer shall also apply to those goods.
Participating Retailers may provide Offers for members of the Fashion Club from time to time. You can view the current Offers on our website at https://bataviastad.nl/en/offers/ and in the Fashion Club App.
Provided you have consented to receiving marketing communications from us, as a member of the Fashion Club, we will also send you Offers by email. Offers will be subject to availability and subject to their own additional terms and conditions imposed by the offering Participating Retailer (for example, closing dates and exclusions). We will direct you to these additional terms and conditions at the time we communicate with you about the relevant Offer. Please read those additional terms and conditions carefully before redeeming the Offer. By redeeming an Offer, you signify your agreement to be bound by those additional terms and conditions.
From time to time, it may be necessary to withdraw or amend Offers from the Programme. Where reasonably practicable, we will provide advance notice of such withdrawals and amendments.
To redeem an Offer, you must present either your Unique Code , Fashion Club Card or Fashion Club App at the checkout of the relevant Participating Retailer’s store. Where you have received an Offer from us by email, you may also be required to present the email containing details of the Offer at the relevant Participating Retailer’s store.
You may be prevented from redeeming an Offer if: (i) the Participating Retailer has reason to suspect fraud or misconduct on your part or in the way you are using the Offer; (ii) the Offer was communicated to you in error due to a technical fault; or (iii) the Offer was made in error.
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