Got any questions?


Frequently asked questions about the Fashion Club

Got any questions? Then check out our list of frequently asked questions which will hopefully answer any queries around Batavia Stad Fashion Club.

How does Batavia Stad Fashion Club work?

How do I check the balance of my credits?

What if I don’t have a mobile phone or one that can’t support the app – can I still participate?

Do I need a specific phone for the app to work?

What would happen to my points if I moved between card and app?

Can anyone join the scheme?

My Fashion Club Card was stolen, what can I do?

At which store can I use my fashion Club card?

How long will my accumulated points stay valid?

Where can I check my balance?

Is it possible to redeem my saved credits at restaurants?

Can I return or exchange purchases when I have used my Fashion Club Card?

How can I cancel my membership?

Hoe kan ik mijn deelname opzeggen?

Wat doet Batavia Stad Fashion Outlet met mijn gegevens?