Got any questions?


Frequently asked questions about the Fashion Club

Got any questions? Then check out our list of frequently asked questions which will hopefully answer any queries around Batavia Stad Fashion Club.

Do you still have an old MEMBER Card (black)? 

The old MEMBER cards can no longer be used. Before you go shopping at Batavia Stad Fashion Outlet, first go to the Information Centre to exchange your old card with a new Fashion Club Card. You credit balance will automatically be transferred to your new card. Do you remember the e-mail address that is linked to your old card? Download the Fashion Club app and log in with this e-mail address. Your old MEMBER Card with the credit balance is automatically converted to a new card. You can scan your app at all participating stores.

How do I become a member of the Fashion Club?

How do I become a member of the Fashion Club?

Wat are the terms & conditions of the Fashion Club?

How can I view or change my personal data?

I forgot my password, what do I have to do?

I forgot my Fashion Club Card, how do I get a new one?

My Fashion Club Card is stolen, what do I need to do?

In what stores can I use the Fashion Club Card?

When does my credit balance expire?

How do I check the balance of my credits?

What can I use my credit balance for?

Can I redeem my credits at restaurants?

Can I return/exchange products that I purchased with my Fashion Club Card?

How can I cancel my Fashion Club membership?

What does Batavia Stad Fashion Outlet do with my personal data?